Effective Date: 01-05-2025
At hpsetup123.com, we strive to ensure our customers are completely satisfied with their purchases. If you are not fully satisfied, please review our refund policy below.
1. Eligibility for Refunds
We offer refunds under the following conditions:
- Product not received: If your order does not arrive within the estimated delivery time.
- Damaged or defective items: If the product arrives damaged or does not function as described.
- Incorrect item received: If you received the wrong item compared to what you ordered.
To be eligible, your request must be made within 7 days of delivery.
2. Non-Refundable Items
Refunds will not be issued for:
- Downloadable or digital products once accessed
- Services that have already been fulfilled
- Items returned in used or damaged condition (unless originally defective)
- Orders made with incorrect customer information (e.g., wrong address)
3. How to Request a Refund
To initiate a refund, please contact our support team at:
📧 Email: support@hpsetup123.com
Include your order number, a description of the issue, and any supporting photos if applicable.
4. Refund Process
Once your request is reviewed and approved:
- We will notify you of the approval
- Refunds are processed to your original method of payment
- It may take 5–10 business days for the refund to reflect in your account
5. Exchanges
In some cases, we may offer a replacement instead of a refund. This typically applies to damaged, defective, or incorrect items.
6. Shipping Costs
- If the return is due to our error (e.g., wrong item, defective product), we will cover return shipping costs.
- If the return is for other reasons, the customer may be responsible for shipping fees.
7. Contact Us
For any refund-related questions, contact us at:
📧 Email: support@hpsetup123.com
🌐 Website: https://www.hpsetup123.com
